Introducing new Activity Tracking Reporting. View announcement

Category - Frequently Asked Questions

Why didn’t my Email message match into Salesforce?

Date: October 7, 2014
By: Trevor Holewinski
Categories: Frequently Asked Questions

Screenshot of an Apple ID management page, displaying account details, security settings, and devices associated with the account. A highlighted section shows instructions and options for creating an app-specific password with an example option to "Match My Email.

Apple mail customers and App-Specific Passwords (Accounts Prior to June 2019)

Date: June 20, 2017
By: Trevor Holewinski
Categories: Frequently Asked Questions, Passwords, Credentials & Logging In

Screenshot of a software interface. The "Company" section is selected in the left menu, showing "General Settings." In the main content area, fields for "Email Retention Period (days)" set to 45 and "User session timeout" set to 30 are highlighted in red.

When will my Match My Email session time out?

Date: March 13, 2014
By: Trevor Holewinski
Categories: Frequently Asked Questions, Passwords, Credentials & Logging In

Screenshot of a Salesforce dashboard showing the App Launcher panel. A red arrow points from the App Launcher icon to the "Match My Email" app, which is highlighted in the list of apps. The app's description mentions automated email integration for various email services.

What is the difference between the web tabs “Match My Email” and “Email Messages”?

Date: July 1, 2015
By: Trevor Holewinski
Categories: Frequently Asked Questions

Tutorial image showing steps to enable the search box in Salesforce. Step 1: Click on the user's name and select 'Setup'. Step 2: Go to 'Customize' > 'Chatter' > 'Settings'. Step 3: Enable 'Allow Search'. The search box appears highlighted at the bottom.

How to Search Emails in Match My Email?

Date: June 3, 2014
By: Trevor Holewinski
Categories: Frequently Asked Questions

Screenshot of a webpage titled "Where to create and delete your app passwords" with three highlighted sections. One highlights "Create and delete app passwords using the Additional security verification page," another highlights "using the Office 365 portal," and another highlights "using app passwords with apps.

Microsoft 365 Customers and App-Specific Passwords

Date: July 7, 2017
By: Trevor Holewinski
Categories: Frequently Asked Questions, Passwords, Credentials & Logging In