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Category - Frequently Asked Questions

Adjusting Email Attachments for Email Sent From Salesforce

Date: March 8, 2021
By: Match My Email
Categories: Frequently Asked Questions

Searching Attachments in Lightning

Date: October 2, 2018
By: Match My Email
Categories: Frequently Asked Questions

Microsoft 365 Customers and App-Specific Passwords

Date: July 7, 2017
By: Match My Email
Categories: Frequently Asked Questions, Passwords, Credentials & Logging In

Apple mail customers and App-Specific Passwords (Accounts Prior to June 2019)

Date: June 20, 2017
By: Match My Email
Categories: Frequently Asked Questions, Passwords, Credentials & Logging In

How to Modify Salesforce Permissions for Match My Email Custom Object

Date: March 22, 2017
By: Match My Email
Categories: Frequently Asked Questions, Product Details

How do I remove old matched emails from Activity History?

Date: November 17, 2015
By: Match My Email
Categories: Frequently Asked Questions

How do I add another email account for a non-Salesforce User?

Date: November 17, 2015
By: Match My Email
Categories: Frequently Asked Questions

Emails Not Matching to an Opportunity (or other record type)

Date: September 29, 2015
By: Match My Email
Categories: Frequently Asked Questions

What is the difference between the web tabs “Match My Email” and “Email Messages”?

Date: July 1, 2015
By: Match My Email
Categories: Frequently Asked Questions

Importing email history with Match My Email

Date: May 21, 2015
By: Match My Email
Categories: Frequently Asked Questions, Product Details

Why didn’t my Email message match into Salesforce?

Date: October 7, 2014
By: Match My Email
Categories: Frequently Asked Questions

How to Search Emails in Match My Email?

Date: June 3, 2014
By: Match My Email
Categories: Frequently Asked Questions

How do I enable API access in Salesforce?

Date: April 22, 2014
By: Match My Email
Categories: Frequently Asked Questions

How do I determine my edition of Salesforce.com?

Date: March 13, 2014
By: Match My Email
Categories: Frequently Asked Questions

What happens to MME email data when a User leaves our company?

Date: March 13, 2014
By: Match My Email
Categories: Frequently Asked Questions

We have employee email addresses in Salesforce records but don’t want emails matching to those records.

Date: March 13, 2014
By: Match My Email
Categories: Frequently Asked Questions

In MME web tab, Type:Matches column is blank

Date: March 13, 2014
By: Match My Email
Categories: Frequently Asked Questions

Can Match My Email match to a custom field or object?

Date: March 13, 2014
By: Match My Email
Categories: Frequently Asked Questions

How do I get email messages to show on Opportunity or other object pages?

Date: March 13, 2014
By: Match My Email
Categories: Frequently Asked Questions

Why am I locked out of signing in to Match My Email? (Accounts Prior to June 2019)

Date: March 13, 2014
By: Match My Email
Categories: Frequently Asked Questions, Passwords, Credentials & Logging In

Having trouble signing in to Match My Email? (Accounts Prior to June 2019)

Date: March 13, 2014
By: Match My Email
Categories: Frequently Asked Questions, Passwords, Credentials & Logging In

Messages in the Email Cloud Show an Incorrect Date and Time (Accounts Prior to June 2019)

Date: March 13, 2014
By: Match My Email
Categories: Frequently Asked Questions

Why would importing emails into the cloud stop?

Date: March 13, 2014
By: Match My Email
Categories: Frequently Asked Questions

When will my Match My Email session time out?

Date: March 13, 2014
By: Match My Email
Categories: Frequently Asked Questions, Passwords, Credentials & Logging In

What does “No Info” in Matches column mean? (Accounts Prior to June 2019)

Date: March 13, 2014
By: Match My Email
Categories: Frequently Asked Questions

What does “Reprocess” in Matches column mean?

Date: March 13, 2014
By: Match My Email
Categories: Frequently Asked Questions