Archives: Wiki

“INVALID_FIELD_FOR_INSERT_UPDATE: Task: bad field names on insert/update call”

A software application interface displaying the setup section. The left panel lists various customization and layout options. The top bar has buttons including "Save" and "Quick Save". The main panel shows field details for a task page layout with highlighted elements.

helpH2 If you see an error message in full that reads  “[“create”,”INVALID_FIELD_FOR_INSERT_UPDATE: Task: bad field names on insert/update call: MME__EmailFromAddress__c, MME__EmailDirection__c, MME__EmailDate__c, MME__EmailFromName_c, MME__Type__c”]”  and you are seeing Reprocess in the Email Cloud, it is because a User does not have permission for certain custom fields.   (It also occurs if you are using Group edition […]

Clarify Identity of Microsoft 365 Email Service

Screenshot of a settings menu in Microsoft Office 365 showing the navigation to the "Organization profile" option. The left sidebar features various icons, including a highlighted gear icon. The selected "Settings" menu expands to show "Organization profile" outlined in red.

helpH2 Accounts connecting with an Microsoft 365 Global Admin role can see the service information in the Match My Email account settings.  In the Email Cloud view, top right click the Cog and click option for Control Panel. On left sidebar, click on Email Services.  The service will be identified.  The name showing was obtained […]

Tips on Using a Search Folder in Outlook

A dialog box titled "New Search Folder" from an email application. Options listed include "Categorized mail," "Large mail," "Old mail," and "Mail with specific words." "Create a custom Search Folder" is highlighted. The "OK" and "Cancel" buttons are at the bottom.

helpH2 For customers that use Outlook, especially those with lots of folders and subfolders, using a Microsoft Search Folder for historic email importing can be helpful.  A Search Folder will aggregate mail based on criteria and folder selection into one new folder that makes historic email importing easier. Microsoft provides a helpful page on how […]

Microsoft 365 Customers and App-Specific Passwords

Screenshot of a webpage titled "Where to create and delete your app passwords" with three highlighted sections. One highlights "Create and delete app passwords using the Additional security verification page," another highlights "using the Office 365 portal," and another highlights "using app passwords with apps.

helpH2 **This post applies to Match My Email accounts connecting to Microsoft 365 via IMAP.  Accounts in which an Email Service connection has been established to Microsoft 365 by a Global Administrator do not rely on passwords for connection.**   Changes to some Microsoft 365 security settings may require users to create app-specific passwords for […]

Apple mail customers and App-Specific Passwords

Screenshot of an Apple ID management page, displaying account details, security settings, and devices associated with the account. A highlighted section shows instructions and options for creating an app-specific password with an example option to "Match My Email.

helpH2 Apple requires all third-party app connections to use app-specific passwords for added security. This is a great security feature for Apple users, but does mean those with Match My Email imports may have to follow a few steps to make sure our app can connect. This change applies for @me.com and @icloud.com email addresses. […]

Using Match My Email for Community Users

Screenshot of the Match My Email application interface displaying the "Company" menu with "Salesforce Settings" selected. Various upload rules and additional user types are visible. Multiple settings have red boxes around them, highlighting specific options.

helpH2 Match My Email can be configured so that Community users who do not have a SFDC license type that is ‘API-enabled under the ISVForce Program’ can still integrate emails to Salesforce automatically.  The method for adding Community Users is dependent on the age of your Match My Email account, considerations regarding email visibility to […]