Introducing the New and Improved Match My Email Dashboard. View announcement

Introducing Automated Calendar Sync.
Schedule a demo today.

MME Technology Blog

The Ultimate Guide to Salesforce Health Cloud

If you’re ready to revolutionize your healthcare organization, look no further than Salesforce Health Cloud! In this ultimate guide, we will explore the power of Health Cloud and how it can streamline your operations, enhance patient care, and drive better outcomes.

Whether you are a small clinic or a large hospital network, this comprehensive guide will walk you through everything you need to know about implementing and maximizing the benefits of Salesforce Health Cloud.

Get ready to transform your healthcare organization and provide the highest level of care with this game-changing solution!

Key Features and Benefits

With its advanced features and intuitive interface, Health Cloud combines all the crucial components of your healthcare practice into a single platform.

From managing patient records and appointments to coordinating care teams and monitoring patient progress, Health Cloud’s robust capabilities empower you to deliver personalized, efficient, and seamless healthcare experiences.

But that’s not all! Health Cloud also harnesses the power of Salesforce’s renowned CRM technology, enabling you to build stronger patient relationships, optimize (and automate) workflows, and make data-driven decisions.

One of the standout features of Health Cloud is its ability to provide a unified view of each patient. You can consolidate your patient data, including medical history, medications, allergies, and more, into a single, easily accessible record. This will allow your healthcare professionals to make more informed decisions and provide personalized care.

Another powerful feature of Health Cloud is its advanced care coordination capabilities. You’ll easily create and manage care plans for your patients, ensuring that everyone involved in their care is on the same page. Health Cloud enables communication and collaboration between care teams, improving efficiency and patient outcomes.

In addition to these features, Health Cloud also offers robust analytics and reporting capabilities. With Health Cloud’s built-in reporting tools, you’ll see everything you need to know about patient outcomes, how you use your resources, and more, all so you can find improvement areas and make the best decisions for the future.

How Salesforce Health Cloud Improves Patient Engagement

High-quality healthcare is nothing without patient engagement, which is where Health Cloud steps in. It’s designed to be patient-centric and offers plenty of engagement tools, so you can connect with your patients like never before.

Firstly, there is Salesforce Health Cloud’s patient portal. It allows patients to access their health records, schedule appointments, and communicate with their care team. This is great for patient experience, but it also encourages them to take a more proactive role in the way they care about their health.

Health Cloud also offers personalized health journeys. You’ll be able to deliver targeted educational content, reminders, and support based on the patients’ specific needs and conditions.

Finally, Health Cloud’s integration with communication channels, such as email and SMS, allows you to reach your patients through their preferred channels. Of course, you can superchange this feature with Match My Email. MME seamlessly connects with Salesforce Health Cloud, automatically syncing email communications between patients and healthcare providers. That way, all interactions are documented and easily accessible, improving the continuity of care.


Streamlining Healthcare Operations

Efficient operations are essential for any healthcare organization, and Health Cloud is designed to streamline your workflows and optimize your processes.

Firstly, you’ll love the appointment management capabilities. Health Cloud lets you easily schedule and manage appointments, ensuring you see patients promptly. Health Cloud also offers automatic reminders and notifications, reducing no-shows and improving clinic efficiency.

Another critical feature of Health Cloud is its task and activity tracking functionality. You can assign tasks to specific individuals or teams, set deadlines, and track progress, ensuring that nothing falls through the cracks. This is an unmatched level of visibility and accountability!

Can You Integrate Health Cloud with Other Healthcare Systems?

Interoperability is crucial. Since your organization likely relies on multiple systems and applications to deliver care, Salesforce designed Health Cloud to integrate with them without a hitch.

Health Cloud offers a variety of integration options, including pre-built connectors and APIs, so you can connect with electronic health record (EHR) systems, laboratory information systems, billing systems, and more.

This keeps your team free from data silos and the data flowing seamlessly across your whole organization!

The integration capabilities also extend to third-party apps. Whether you’re using telehealth platforms, remote monitoring devices, or patient engagement tools, Health Cloud integrates with them perfectly to provide a holistic view of your patients’ health and automate more personalized care.

Ultimately, you shouldn’t have issues integrating Salesforce Health Cloud with the rest of your healthcare stack. You’ll simply get an added personalization and efficiency boost!

HIPAA Compliance and Salesforce Health Cloud

Making sure your healthcare organization complies with the Health Insurance Portability and Accountability Act (HIPAA) is a big deal. HIPAA is all about protecting sensitive patient information and ensuring that it’s handled securely.

Salesforce Health Cloud has got your back when it comes to HIPAA compliance. It’s built with a solid infrastructure packed with security features to help you meet HIPAA standards. Here’s how it does that:

  • Data Encryption: Health Cloud uses encryption to protect patient data, both when it’s stored (at rest) and when it’s being sent between systems (in transit). This means that even if someone intercepts the data, they can’t read it without the encryption key.
  • Access Controls: Only the right people get access to sensitive patient information thanks to role-based access controls. This significantly reduces the risk of data breaches and helps keep patient information private.
  • Audit Trails: Health Cloud keeps a detailed log of who accessed patient data and what changes were made. These audit trails are essential for maintaining transparency and accountability, so you always know who did what and when.
  • Business Associate Agreement (BAA): Salesforce provides a BAA to its healthcare customers, which outlines their responsibilities in protecting patient information. This agreement ensures that both Salesforce and the healthcare organization are HIPAA compliant.


And don’t worry! Match My Email adheres to HIPAA guidelines too. MME ensures that all email communications between patients and healthcare providers are secure and meet the necessary privacy standards.

In short, Salesforce Health Cloud is designed to help your organization meet HIPAA requirements effortlessly. With its robust security features and support, you can focus on delivering great healthcare without worrying about compliance issues. Plus, with MME, all your communications are covered too, ensuring a comprehensive approach to patient data security.

How to Tailor Salesforce Health Cloud to Your Needs

One of the vital customization features of Health Cloud is its flexible data model. It’s highly configurable, so you can define custom objects, fields, and relationships that make sense to your organization’s processes and terminology. Don’t worry – you won’t have to adapt to Salesforce Health Cloud. It does what it’s supposed to, and that’s adapting to you.

Health Cloud also offers customization tools like Lightning App Builder and Process Builder. They help you create custom workflows, automate processes, and build tailored user interfaces. In our experience, these tools drive user adoption to unprecedented levels.

Finally, you can extend Salesforce Health Cloud’s functionality with additional development. Whether building custom dashboards, implementing complex business rules, or integrating with a specialized application, Health Cloud has the flexibility and extensibility you need to meet your organization’s unique challenges.

The Best Use Cases for Salesforce Health Cloud

To truly understand the impact of implementing Salesforce Health Cloud, let’s look at some real-world use cases!

Firstly, a hospital – a large healthcare system might implement Health Cloud to streamline operations and improve patient care. First, they consolidate patient records. Then, they start coordinating care teams.

Finally, they can also implement the patient portal and personalized health journeys. Once they leverage Health Cloud’s analytics capabilities, they’ll be able to reduce administrative burden while keeping the satisfaction levels of their professionals and patients at high levels.

Similarly, suppose you’re a small outpatient clinic. You could implement Health Cloud to optimize your workflows and increase patient engagement.

Starting is simple; use the appointment management features to reduce wait times. You’ll also feel the effects on clinic efficiency and patient experience. You could also leverage Health Cloud’s targeted educational content and support.

Whether you’re a large hospital or a small clinic, Health Cloud can transform your operations and help you make your patients feel cared for.

Training and Certification Options

Once you decide to implement Salesforce Health Cloud, you’ll need to help your team learn how to use it. Fortunately, Salesforce offers a range of training and certification options.

Firstly, Salesforce provides comprehensive online training courses that cover all aspects of Health Cloud implementation, customization, and administration. These courses will equip your team with the skills they need to successfully deploy and maintain Health Cloud.

In addition to training, Salesforce offers certification exams validating your team’s proficiency in Health Cloud. Certification enhances your team’s credibility and provides access to a network of Salesforce professionals and resources.

At the end of the day, Salesforce’s training and certification options give your team the knowledge and skills they need to make the most of Health Cloud!

Discussing the Salesforce health cloud

Keep an Eye out for These Considerations!

First and foremost, it’s crucial to clearly understand your organization’s goals and objectives. What specific challenges are you looking to address with Health Cloud? How do you envision Health Cloud transforming your operations and patient care? Once you know what you need Health Cloud to do for you, you can tailor the platform to your needs.

Another important consideration is data migration and integration. Before implementing Health Cloud, assess your existing data and systems and develop a plan for migrating and integrating that data into Health Cloud.

This includes mapping data fields, ensuring data quality and integrity, and establishing secure data transfer protocols. A well-thought-out data migration and integration strategy will minimize disruptions and ensure a smooth transition!

Additionally, it’s vital to consider change management and user adoption. Implementing a new platform like Salesforce Health Cloud means a culture shift. Involve key stakeholders from the beginning, communicate the benefits of Health Cloud, and provide adequate training and support.

Lastly, factor ongoing support and maintenance into your implementation plan. Health Cloud is a dynamic platform that requires regular updates and maintenance to stay secure and perform optimally. Plan for ongoing support when you plan for the implementation!

Meet The Future of Healthcare

Salesforce Health Cloud is a game-changing solution with the potential to transform healthcare organizations of all sizes. With its advanced features, patient-centric design, and integration capabilities, Health Cloud empowers healthcare providers to deliver personalized, efficient, and seamless care.

From streamlining operations and improving patient engagement to driving better outcomes and making data-driven decisions, Health Cloud offers a comprehensive suite of tools and capabilities that can revolutionize how you deliver care. Whether you’re a small clinic or an extensive hospital network, Health Cloud has the flexibility and scalability to meet your organization’s unique needs.

And don’t forget to enhance your Salesforce Health Cloud communications with Match My Email. It’s a simple but powerful tool that helps improve patient engagement and overall health outcomes. Sign up today for our 14-day trial to try it yourself or request a demo to see it in action.

Embrace the future of healthcare with Salesforce Health Cloud and Match My Email!

Try Match My Email today.