A case in point is Salesforce email integration. Out-of-the-box Salesforce does not offer a cloud-based email integration module. Users have to buy a cloud-based email integration off the AppExchange. The leading cloud-based app on the AppExchange is Match My Email.
Simplify the Sales Process by Replacing Hard-to-Manage Workflows with Easy-to-Use Intelligent List Views in Salesforce
Business intelligence is often misunderstood because it is so new. It is not always about separating the wheat from the chaff or finding a diamond in the rough or needle in a haystack. Business intelligence doesn’t need to be just a ‘viewer’; it can also be a ‘doer’. Business intelligence can be used to organize the sales process more efficiently.
If you use Outlook, it might be the right time to take a closer look at Office 365.