Archives: Wiki

Difficulty Importing from Multiple Google Mail Accounts

helpH2 **This article refers to steps available in IMAP-authenticating accounts established prior to June 2019 in which a Google security token was used.*   Match My Email users can use Google Mail Integration to establish a connection via OAuth between Google apps/gmail accounts and our app.  In doing so, a security token from Google is […]

Using Salesforce Filters and Operators in Reports

helpH2 When creating custom reports in Salesforce, it is possible to use fields provided by the Match My Email managed package.  Once can filter on these field values using the criteria and operators that are “standard” and already available in Salesforce.  Even Users that do not install the package and upload messages as tasks or […]

HTTP error while getting salesforce features: 403 Forbidden

Screenshot of a webpage error displaying "HTTP error while getting salesforce features: 403 Forbidden" in a red box. The webpage is from matchmyemail.com, showing the Match My Email logo and a login button. The URL is partially visible at the top.

helpH2   This error code occurs while trying to signup with Match My Email service if the user does not have API calls enabled.  If you visit the User’s Profile details, the option “API Enabled” is not checked. To resolve this error the Salesforce Administrator must log into the Salesforce Organization and enable “API Enabled” for […]

Roadrunner (Time Warner Cable)

A screenshot of an email import settings form. Fields include 'Import name', 'Import from' with a dropdown menu, 'IMAP server host', 'Connection' with 'Secure to dedicated' selected, 'Port' set to 143, 'User', and 'Password'.

helpH2     IMAP SETTINGS DURING ACCOUNT SIGNUP IMAP SETTINGS on IMPORT TAB You can find specific information about IMAP setup with this hosting by going here.   For assistance or questions, please contact support@matchmyemail.com.

App River

A configuration screen for email import shows fields to input "Import name", "Import from" (set to "Other IMAP server"), "IMAP server host" (entered as "imap.exg6.exghost.com"), "Connection" (set to "Secure to dedicated"), port (set to 993), "User", and "Password".

helpH2     IMAP SETTINGS DURING ACCOUNT SIGNUP IMAP SETTINGS on IMPORT TAB You can find specific information about IMAP settings in the App River knowledge base by going here.   For assistance or questions, please contact support@matchmyemail.com.