Match My Email costs $22.95 per user per month. The app is a bargain considering the time it saves and the convenience it provides. But $22.95 is still $22.95, so admins or users need to be able justify its cost to finance and management.
No Data Entry –The most obvious benefit of Match My Email is the time it saves eliminating manual email syncing to Salesforce. Logging emails to Salesforce manually is labor intensive. Even if it only takes seconds to log an email using Salesforce for Outlook or Outlook for Lightning, automating the process still saves the average user 5 hours per month. What are 5 hours per month worth? More than $22.95 per month. Definitely.
Save More Time
Effortless Email Lookup — To work a Lead or Opportunity properly, a sales professional needs to know what is going on with the customer. Since email is the most frequent method of customer communication equaling 71% of customer engagement, the sales rep needs total transparency to the email stream between the customer and the entire sales team. With manual email syncing such as Salesforce for Outlook, the sales rep can never be sure that the entire email correspondence is captured in Salesforce. Someone may have forgotten to sync an email. But with Match My Email because email syncing is fully automated, a sales rep can rely on the email record in Salesforce. Automated, cloud-based Salesforce email integration produces a 100% complete, reliable and up-to-date email record in Salesforce.
So what is the value of 100% email transparency in Salesforce? How much time does effortless email lookup save a sales rep? We estimate 15 hours per month — [28 email lookups per day x 90 seconds per lookup x 21 work days per month]. Fifteen hours per month is definitely worth more than $22.95.
Save Even More Time
Emails come in from time to time that do not match to an existing Salesforce records. Match My Email provides a tool that makes creating a new Salesforce record quick and convenient. This drag & drop feature is estimated to save the average user 1 hour per month versus traditional cut and paste [five new SFDC records per week x three minutes per new record x four weeks].
Save Even Even More Time
Match My Email MultiMatch includes REPLY & FORWARD from inside a Salesforce record. This feature saves the user the time required to navigate to Outlook, Gmail or MacMail, find the last inbound email from the customer and then reply. Our time studies have shown that replying from inside a Salesforce record saves 15 second per email versus going to the email client, searching for the email and then clicking REPLY in Outlook. But these fifteen second blocks mount up and by the end of the month will have saved the user another hour.
Save Even Even Even More Time
Natively in Salesforce, the user has to click and open an email to read its content. Match My Email includes a ‘hover over the subject line’ feature that shows the email body inside a dialogue box instantaneously. Users in time studies believe that ‘hover over’ saves about 3 second per email. Hovering over two dozen emails per day can save a user 25 minutes per month versus click to open.
All this saved time results in labor savings which in turn result in cost savings and higher productivity. Fewer people are needed to do the same amount of work or the same number of people can do with same job with more care and less stress.
Match My Email is a cross platform app. It works with just about every email system on the market. To date, Match My Email has integrated 60+ email providers or on-premise email solutions with Salesforce. If you have a non-standard email solution or use Apple technology – whether it is MacBook Air, MacBook Pro, MacMail, Gmail on Mac or Outlook for Mac, Match My Email will solve your email syncing needs.