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Why Match My Email is the Better Solution than Salesforce Inbox

Salesforce email integration is one of the most important decisions any user can make. Picking the right email syncing app can make or break a Salesforce deployment.

Salesforce offers its own in-house solutions, primarily Salesforce INBOX, and certifies the solutions of third-party vendors on the AppExchange. Since Salesforce makes a lot of money selling Salesforce INBOX, it is quite extraordinary that they make third-party offerings available through the AppExchange. One reason for this is that its offerings only cover a few mainstream email platforms, i.e., Microsoft Exchange, Office365 and Gmail, and its Sales Cloud platform – Salesforce INBOX doesn’t work well with Financial Services Cloud.

For Salesforce users who use email platforms including, but not limited to Zimbra, Open-Xchange, Zoho, Rackspace, GoDaddy, 1&1 or Financial Services Cloud, Match My Email is the email app of choice. Match My Email is built on Open Source software and based on Open Standards. It works with virtually every business IMAP email platform on the market and every Salesforce product.

Salesforce INBOX lacks these useful features offered by Match My Email

Privacy Setting

Match My Email has more granular privacy settings than Salesforce INBOX. With Salesforce INBOX, the reps and the manager will always see each other emails. While Match My Email provides managers the ability to grant that broad level of visibility among Users, it initially takes a more conservative approach. By Default, a sales manager can see his or her emails in Salesforce records as well as the emails of the sales rep working for them. However, Sales reps cannot see the manager’s emails in the same record. They only see their own emails and those of colleagues with the same role unless managers grant them broader permissions. This level of privacy control is not possible with Salesforce INBOX.


With Salesforce INBOX, email can be multi-matched automatically to multiple Contacts at once, emails can’t multi-match to different kinds of records simultaneously. For many workflows, flexible and comprehensive multi-matching is mission critical. Only Match My Email solves this problem by being able to multi-match across combinations of Lead, Contact, Account and Opportunity records. It is also only Match My Email that includes customization tools to multi-match custom records such as Households in Financial Services Cloud.

Matching by More Than Just Full Email Address

Salesforce INBOX can only match emails by full email address and then do a roll-up to a related record like an Account. Match My Email can sync emails by

  • Full Email Address
  • Secondary Email Addresses and custom email fields
  • Domain Name
  • Words or Numbers in the Subject Line
  • Body Tags

Matching emails by Domain Name to Accounts is useful if there is a lot of turnover at a client and it is difficult to keep related Contacts current in Salesforce. Matching by Words or Numbers in the Subject Line allows precise matching of an email to a record. This precision matching also makes it possible to match emails when senders and recipients are not Salesforce Contacts. Body tagging works well if an organization is tracking correspondence to things like insurance policies, patient ID’s, order numbers or SKU’s. Match My Email’s custom syncing capabilities far exceed Salesforce INBOX or any other app on the AppExchange.

Team Dedupe

If an email is addressed to more than one member of the sales team, Match My Email will only upload one copy of the email to Salesforce based on a feature called Team Dedupe. Even though the email is compressed to a single copy, emails still follow the sharing settings in Salesforce.

Activity Tracking

Match My Email creates metadata related to each synced email. This metadata keeps track of time, date, direction, first and last emails, response intervals and emails totals. This metadata can be used in conjoined reports and List Views in Salesforce to tracks User activity, Cold / Hot Leads or Opportunities. The Match My Email Reports Package is free with any subscription.

Attachment Filtering

Match My Email can filter out unwanted attachments by User or size. If certain users only want emails, not attachments, in Salesforce, that setting can be configured by an admin. Match My Email also filters out inline images, such as signature logos and social media icons, to eliminate attachment clutter in Salesforce. Administrative Users can modify the size of attachments that are uploaded across all Users and can modify the size of inline images that are automatically blocked.

Secondary Email Addresses

Match My Email can sync emails to multiple email addresses in any record type by simply specifying the record name and extra email address fields in Settings. Multiple email identities can also be added for users who have different email accounts and aliases. The app will keep track of all that complexity while generating easy-to-use data that can be used to track the email activity of all the user’s email identities.

Tags to block Confidential Email

Match My Email includes a feature by which tags can be defined to block matching of confidential email. Users can choose to block matching of messages into Salesforce for specific email addresses, specific email domains, when that email contains a User-defined confidential tag in the email body. It is also possible to combine these options for a very tailored strategy for the company.

Match My Email is a safe investment

The company has been providing email integration for Salesforce for nine years. Its development team has a deep understanding of Salesforce and email and is constantly adding new customer-driven features to the app. Match My Email can be trusted to sync your email data and to have your back if there is ever a problem. Its support team is given the highest ratings on the AppExchange.

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