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Source Liquidations stays connected to its customers with Salesforce and Match My Email

Based in the Greater Toronto metropolitan area, Source Liquidations is a used furniture specialist that caters to hotels, businesses and individuals. Whether you’re looking to furnish your home, office, rental property or cottage, Source Liquidations has furniture to suit your lifestyle and budget! The company focuses first-and-foremost on product quality, but being able to service clients with swift turnaround is also crucial to success.

Source Liquidations Required a Salesforce Email Integration App

Source LiquidationsSource Liquidations competes in a fast moving market where being able to respond to potential and existing customers quickly is very important. Hence, the company relies heavily on cloud technology that is reliable and easy-to-use. It uses email and web site services from GoDaddy, Group Edition of customer relationship management platform and an email integration app from Match My Email. In terms of day-to-day activities, Source Liquidations has implemented Blackberry smartphones and desktop PC’s running Microsoft Windows.

As sales volumes increased, Paul Nunziata, the President of Source Liquidations, realized that his sales team needed the best possible IT system to communicate with the customer base. He came to the conclusion that Salesforce was very good at sharing customer information and organizing workflow using Tasks, but that it didn’t do a good job of capturing a 100% accurate and up-to-date record of all customer email communications. To be effective, his company needed an app that would consolidate all email communications in Salesforce so that the sales team could track customer interaction and present “one voice to the customer” using one platform. Everyone needed to be on the same page, all the time, because having a full record of emails with a client could be a deal maker or breaker.

“We are a young company looking for new technology to help increase productivity without breaking the bank!”, said Mr. Nunziata.

The Perfect Salesforce Email Integration for Godaddy

While seeking a solution, he came across Match My Email on AppExchange. Match My Email promised email integration for Salesforce Group Edition in the cloud and it worked with GoDaddy email, Blackberry mobile mail and desktop PC’s running Windows.

Being a small enterprise, Source Liquidations decided to sign up for a 30-day free trial with Match My Email to test the waters. With active support, Mr. Nunziata was up and running in no time. Match My Email sorted all his client mails automatically into Salesforce into the right client records. Plus it had a feature that would import ‘old emails’ so the client record was complete. With automatic updates every 20 minutes, he could now track email communications in Salesforce while on the go. He was now on top of his game.

Even as an individual user, this translated into faster turnaround time with clients, increased responsiveness and best of all, increased client satisfaction. This was exactly what Source Liquidations needed!

“Match My Email helps raise the bar on customer service by giving you your exact email communications in Salesforce. I save more than 4 hours a week using the app that otherwise I would waste adding emails to Salesforce and tracking customer communications. I am looking forward to getting my entire team up and running on Match My Email.”, stated Mr Nunziata.

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