4.2 Control Panel> Company > General Settings
The Company Name is obtained from Salesforce. It is the value stored in Salesforce Setup > Company Information > Organization Name.
The Email Retention Period is the number of days copies of email will be held in the Match My Email account. Once an email is matched to Salesforce records it is a part of your data and there is no time limit on that data. This Email Retention Period only refers to the length of time matched, unmatched and ignored items are retained in the company’s MME account. The maximum value is 45 days but can be reduced to a minimum of 1 day. The value of having copies kept in the MME account is that No Match status emails and events are reprocessed every 20 minutes automatically. If a Contact or Lead has been added since the initial arrival of the email, MME will find that the item should now be matched to a new record and will automatically do so. Maintaining a good email retention period also allows for better troubleshooting as it is sometimes necessary to visit the MME account and investigate if a message was accidentally ignored, was not matched, or was matched but for what reason.
User Session Timeout is the length of time in minutes that an open session with MME will remain open. If a User signs into MME in a browser tab, and then navigates away to do other activities, the session should remain open for the indicated amount of time. This can be reduced for security reasons or perhaps lengthened for convenient reasons.
Prefer HTML content is a feature that is only available to Users that have worked with our support team and are in need of a very specialized feature. This requires additional backend settings that can only be enabled by MME support team staff.
Dedupe Options offers additional options for enhancing the deduplication strategy of the app when processing email. Normally, only Ignore Text Case for Headers is enabled by default and is typically adequate. In some cases, Users that frequently send email with BCC addresses or if mailing services include unusual header information, duplicate copies of an email may make it through the MME account and into Salesforce as multiple copies of the same email. If this happens, Admin Users are advised to schedule a support session with MME support to troubleshoot and discuss. MME support may advise Admins to enable some of these additional features. However, these are usually not needed and enabling them is unnecessary.
