How does Salesforce.com store emails uploaded by Match My Email?

Each Salesforce.com account includes two different categories of data storage in its cloud: Data Storage and File Storage.

Each Salesforce.com account includes two different categories of data storage in its cloud: Data Storage and File Storage. Each Salesforce.com edition – whether it is Group, Professional, Enterprise or Unlimited – includes 1GB of Data Storage and 12.5GB of File Storage per organization or (ORG). For large accounts of 50 or more Users of Data Storage and 7 or more users of File Storage, these limits expand proportionally with the number of users. — 20MB of Data Storage per user and 2GB of File Storage per user.

If an account exceeds its Data Storage quota, more memory can be purchased for $300 per year for 50MB or $1,500 per year for 500MB. File storage is  $498 per year for 10 GB.

You can order additional Data Storage and File Storage only from your Salesforce.com sales representative.

Because Salesforce.com charges more for Data Storage and provides less Data Storage per account, Match My Email only uploads the body of the emails to Data Storage; attachments which can be much larger are uploaded to the cheaper and larger File Storage.

With Match My Email SingleMatch, an email is stored once in Activity History and only takes up 2KB. So with SingleMatch, 1000 emails will take 2MB of Data Storage. If your account has 1GB of Data Storage then that means that a Salesforce.com account can store more than 500,000 email bodies before running out of space and requiring the purchase of additional Data Storage.

If using MultiMatch the email is stored in a custom object called “Email Messages”. With MultiMatch the email body plus its associated Related Object Links, on average, take up 6KB. Accordingly, with MultiMatch 1000 emails use up 6MB. If your account has 1GB of Data Storage then that means that a Salesforce.com account can store more than 166,000 email bodies before running out of space and requiring the purchase of additional Data Storage.

With respect to File Storage, the average Powerpoint attachment is about 1Mb meaning a Salesforce.com account can handle more than 10,000 Powerpoint presentations before running out of File Storage. Match My Email offers off Salesforce File Storage using Google Drive.  Match My Email includes Attachment and Inline Image controls which can block the upload of the Attachments based on their size.

To further conserve Data Storage and File Storage, Match My Email offers Team Dedupe, which only uploads one copy of an email and its attachments to Salesforce.com even if the email is imported by more than one User of the sales team. That means that there is no duplicate emails being uploaded to your Salesforce.com account.

For assistance or questions, please contact support@matchmyemail.com.

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