Match My Email Requires IMAP
An IMAP account is a MUST HAVE for MatchMyEmail. IMAP accounts allow messages to remain on the email server, and thus Match My Email can connect and import copies of email from selected folders to our cloud for processing and uploading to Salesforce.com on match. Many hosting services support IMAP, though sometimes it is not enabled unless specifically requested.
Please note that if IMAP is available and enabled, but a User is using a client such as Outlook. Creating of their account settings on Outlook must be done so it is an IMAP account. If, within Outlook, the email connection is POP, a new account in Outlook must be created choosing IMAP.
Companies with on-premise Exchange servers may need to ask their System Administrator to enable IMAP on the server and open a port for it. Typically, IMAP is via the Secure (SSL) port 993, though it can also be through the regular port 143.
For assistance or questions, please contact firstname.lastname@example.org.