Importing email history with Match My Email
When an email account is added for importing and settings are saved, Match My Email (MME) begins by going back 24 hours. Copies of email messages from that small amount of history are brought into the MME cloud, and then moving forward every 20 minutes copies of new emails are imported.
Emails “older” than this time period are what MME calls “Legacy Emails”. Due to a limit Salesforce.com imposes of API calls an organization may use in a 24-hour period, MME has adopted a strategy to allow up to 1,080 legacy emails to be processed each 24-hour period per user per day in addition to normal daily operations. In this manner, our system will operate within a comfortable range of API calls below the maximum limit.
Legacy email importing is not offered during the Match My Email free 30-day trial. It is offered as a free feature to Users that commit to an annual subscription.
For more information, please contact firstname.lastname@example.org.