Do I need to leave Salesforce.com to work my customer email communications?

Problem: Salesforce.com users are more productive if they never leave Salesforce.com. Jumping back and forward between your email account and Salesforce.com is inefficient and frustrating. Unfortunately, Salesforce.com does not provide the tools to tightly integrate your email account with your Salesforce.com account. Instead, they provide manual, labor intensive tools that force you to work in […]