Frequently Asked Questions

Adjusting Email Attachments for Email Sent From Salesforce

Apple mail customers and App-Specific Passwords (Accounts Prior to June 2019)

Can Match My Email match to a custom field or object?

Emails Not Matching to an Opportunity (or other record type)

Having trouble signing in to Match My Email? (Accounts Prior to June 2019)

How do I add another email account for a non-Salesforce User?

How do I determine my edition of Salesforce.com?

How do I enable API access in Salesforce?

How do I get email messages to show on Opportunity or other object pages?

How do I remove old matched emails from Activity History?

How to Modify Salesforce Permissions for MultiMatch Custom Objects

How to Search Emails in Match My Email?

Importing email history with Match My Email

In MME web tab, Type:Matches column is blank

Messages in the Email Cloud Show an Incorrect Date and Time (Accounts Prior to June 2019)

Microsoft 365 Customers and App-Specific Passwords

Searching Attachments in Lightning

We have employee email addresses in Salesforce records but don’t want emails matching to those records.

What does “No Info” in Matches column mean? (Accounts Prior to June 2019)

What does “Reprocessing” in Type:Matches column mean?

What happens to MME email data when a User leaves our company?

What is the difference between the web tabs “Match My Email” and “Email Messages”?

When will my Match My Email session time out?

Why am I locked out of signing in to Match My Email? (Accounts Prior to June 2019)

Why didn’t my Email message match into Salesforce?

Why would importing emails into the cloud stop?