Frequently Asked Questions
- Apple mail customers and App-Specific Passwords (Accounts Prior to June 2019)
- Can Match My Email match to a custom field or object?
- Emails Not Matching to an Opportunity (or other record type)
- Having trouble signing in to Match My Email? (Accounts Prior to June 2019)
- How do I add another email account for a non-Salesforce User?
- How do I determine my edition of Salesforce.com?
- How do I enable API access in Salesforce?
- How do I get email messages to show on Opportunity or other object pages?
- How do I remove old matched emails from Activity History?
- How to Modify Salesforce Permissions for MultiMatch Custom Objects
- How to Search Emails in Match My Email?
- Importing email history with Match My Email
- In MME web tab, Type:Matches column is blank
- Messages in the Email Cloud Show an Incorrect Date and Time (Accounts Prior to June 2019)
- Office 365 Customers and App-Specific Passwords
- Searching Attachments in Lightning
- We have employee email addresses in Salesforce records but don’t want emails matching to those records.
- What does “No Info” in Matches column mean? (Accounts Prior to June 2019)
- What does “Reprocessing” in Type:Matches column mean?
- What happens to MME email data when a User leaves our company?
- What is the difference between the web tabs “Match My Email” and “Email Messages”?
- When will my Match My Email session time out?
- Why am I locked out of signing in to Match My Email? (Accounts Prior to June 2019)
- Why didn’t my Email message match into Salesforce?
- Why would importing emails into the cloud stop?