Match My Email works in the cloud.  Other email integration tools like Salesforce for Gmail work at the device level, either in the browser or as a software plug-in.  Plug-ins cause lots of headaches. They degrade Outlook and Gmail performance and cause frequent crashes.  For example, the upgrade from Windows 7 to Windows 8 has been filled with bugs.

Click for Free TrialBy moving email syncing to the cloud, Match My Email is ‘always on’ and in background.  The service works 24/7/365.  Other tools only work if the user is logged in and actively doing something, like clicking a bcc: forwarding button.  Match My Email is working all the time whether the sales rep is at work, at home, on vacation, traveling or even has left the company.  Every twenty minutes Match My Email imports new emails from your mailbox, matches them to Salesforce.com records and then uploads them and their attachments to Salesforce.com.

Working in the cloud, Match My Email relies on open standards.  Open standards enable it to be device independent; it works with Microsoft PCs & laptops, Macbooks, iPads, iPhones, Google Android smartphones & tablets and Blackberry.  It is also platform independent; it works with Outlook 2003 / 2007 / 2010 / 2011, Microsoft Exchange, Entourage, MacMail, Apple Mail, Lotus, Google Apps, Gmail, Yahoo!, GoDaddy Unlimited, AOL, Network Solutions,Open-Xchange, and Rackspace Webmail, to name a few.

It is important that email integration for Outlook be ‘always on’ and work in background.  Otherwise the email log in Salesforce.com cannot be up-to-date and 100% complete.  If a colleague is on vacation, out sick, too busy to log in or just plain lazy, those emails won’t get logged in a timely manner by a manual tool.

In fact, Match My Email is ‘set-up and forget’.  Once the service is configured and credentials have been entered, it works fully automatically with no end-user interaction.  It will tirelessly log emails to the right Salesforce.com objects, while you focus on selling.

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