Match My Email Customer Support Information
Match My Email commits to offering the best support in the business. If you have a support issue,
Ovidiu Bivolaru, Head of Support and Operations, will ensure that your issue is resolved.
- Open A Support Case Online
- Open a Support Case via Email
- International Phone 1.914.712.9050
- Toll Free US and Canada 1.877.302.2027
Match My Email Setup & User Documentation
The purpose of Match My Email (“MME”) is to integrate your email account or accounts with Salesforce.com (SFDC). MME is designed to be fully automatic, 24/7/365, always on and operate with little or no end-user intervention. MME is a cloud service that is accessible via a browser using a username and password. MME is platform-independent and leverages open standards such as IMAP for email and OAuth for authentication. The service syncs and logs email and its attachments to standard Salesforce.com objects like Leads, Contacts, Accounts, Person Accounts, Opportunities and Cases.
MME’s goal is to make email syncing as seamless and automatic as possible while creating a 100% complete and accurate email log inside of Salesforce.com. Its goal is to do all the work associated with email syncing for the end-user. Time studies show that MME saves the average user 100 hours of manual labor per year.
The service is designed to be “set up and forget” and operate completely in the background. Once an end-user has set up his or her credentials, the service works with no user intervention, including password authentication.
MME works with any IMAP-compatible email server or service such as Microsoft Exchange, Gmail, Google Apps, Zimbra, Lotus Notes, Open-Xchange, Zarafa, Scalix, Communigate PRO, Qmail, Groupwise, Rackspace, GoDaddy, Network Solutions, web.com, AOL, Yahoo!, Hotmail, MacMail, Entourage, Outlook, Thunderbird, and Postfix.