Many organizations that have chosen to extend the life of their Microsoft Exchange 2003 server to save money and avoid email migration. If these same enterprises are also Salesforce.com users, they are discovering that their email integration tools or services are not longer working, because plug-in software is no longer supported. [The same problem is affecting Apple Mail users of Salesforce.com.]
Match My Email, which works with both Microsoft Exchange 2003 and Apple Mail, is solving this email syncing and logging issue for more and more customers. Match My Email which is based on the IMAP standard works out-of-the-box with Microsoft Exchange 2003, 2007 and 2010 as well as Microsoft 365. Match My Email is ‘future proof’ in that it does not require any server side or client side software, just access to an IMAP port [which comes standard in virtually all email servers and services] and Salesforce.com credentials. Because Match My Email can integrate up to 10 email domains at once and 5 email inboxes per user simultaneously, migrating from Exchange 2003 to a new system or server is easy. Match My Email works with the Salesforce.com Group, Professional, Enterprise and Unlimited Editions and costs $9.95 per Salesforce.com user per month.
On November 30th at Cloudforce NYC, Match My Email will debut its newest release, MultiMatch 2.0. MultiMatch is the first email integration solution that matches all the email addresses in an email to all the relevant objects or records in Salesforce.com – Leads, Contacts, Opportunities, Accounts, Users and Cases. All other email integration tools rely on ‘single address matching’ which matches an email to a single object or record in Salesforce.com. That means the email is not logged into every relevant record if it contains multiple email addresses. ‘Multiple address matching’ is a breakthrough technology that will transform email integration, syncing and logging.