Match My Email is a new way of thinking about Salesforce email integration. The app will transform the way your organization uses email and unlock its intrinsic value. Match My Email offers deep email integration with Salesforce. It moves email workflows into Salesforce. and promotes information sharing.
To help organizations get the most out of their Salesforce and email investments, the company has focused on four key attributes of deep email integration for Salesforce:
(1) fully automated email integration versus manual email logging;
(2) platform independence so users can sync email from computers and mobile devices at once;
(3) shared mailboxes in each Salesforce record with workflow tools like REPLY and FORWARD;
(4) 100% accurate email activity reports and dashboards in Salesforce.com.
The Match My Email journey began in 2009. RAE Internet Inc., the parent company of Match My Email and a distributor and developer of antivirus and anti-spam software, was looking for a better email syncing tool for its sales team after using Salesforce for a number of years. RAE Internet’s Founder and CEO, Michael Katz, decided to build versus buy after testing the tools on the market. He recruited Paul Sterne, a former IBM executive and serial entrepreneur who had founded E2open Inc. (NASDAQ: EOPN) and Open-Xchange AG, to lead the effort. Two years later, the result was Match My Email, a fully automated email syncing and logging cloud service, that was released on November 30, 2011 at Cloudforce 2011.
To make the use of email in Salesforce more effective by the sales team, the development team designed a whole new concept of email integration for Salesforce. Match My Email is 24/7/365 and always on. It creates an up-to-date email log in Salesforce.com even if the sales rep is not logged into his or her email account. The updates occur every twenty minutes because Match My Email processes emails — both inbound and outgoing — three times per hour. Match My Email matches email to Salesforce records using a combination of email addresses or precision tags. This allows it to associate and email with all the relevant records in Salesforce.com without creating duplicates. The app includes email workflow features like Reply and Forward. It comes with deep customization tools. Match My Email saves users time, increases information sharing and improves the utility of email information in Salesforce.
Match My Email is based on Open Source and Open Standards. It leverages the IMAP open standard, so that it works with every email system and mobile device at once. It works with Microsoft Outlook, Exchange, Gmail, MacMail, Google Apps, Open-Xchange, Apple Mail, iPhone, Android, Blackberry, Zimbra and Lotus and every email service like GoDaddy, Office 365, Rackspace, 1&1, Network Solutions and Yahoo!
None of this would have been possible without the vision and perseverance of Match My Email’s core development team: Serhiy Fyrin and Ovidiu Bivolaru, or our Sales and Support team, Simone Duncan and Gail McGlamery.
Match My Email is headquartered in Ardsley on Hudson, New York, in the suburbs of New York City. Development is located in Kherson, Ukraine and Support in Romania and Eastport, Maine.